North-West Financial Broker

What time is displayed in the MetaTrader 4 terminal?
The trading terminal time is GMT +1.

How to open a demo account?
Download the MetaTrader 4 terminal. Launch it. Go to File menu, choose an Open account option. Fill in the registration form. Account number and passwords will be given for your demo account at the end of the registration procedure.

Technical questions
What is the server IP address?
80.93.53.86:443 or 78.140.150.164:443

The terminal displays a No connection message
If you see that there is no connection in the condition line of the connection (in the bottom right hand corner), you need to do the following:

1. Close the terminal and start it up again.
2. Check your Internet connection. There may be a problem with your Internet provider.
3. Left-click on the No connection message and select Rescan servers from the context menu.
4. Open the File – Login menu and enter your login (your trading account number), your trader password, and the full IP address of the server as 80.93.53.86:443 and press the Login button.
5. Contact the technical support service (the contact information is available on the website http://www.nwfbroker.com/support/contacts) and check if there are any problems with the main server at the moment.
6. If the server is OK, and the above actions did not help to solve the problem, uninstall the trading terminal and reinstall it.

The terminal has displayed an Invalid Login notice. What do I do?
When you try to login into your account, you have entered an incorrect account number, trader password or trading server address. Please check your login data and try again.

A Confirmation code is missing message is displayed
When you try to make a withdrawal, you receive a letter with the link to your e-mail address.
Please make sure that you are logged into your Trader’s Office before you click on the link. This means that at the moment of clicking on the link, you have your Trader’s Office open.
For example:
1. If you use the following internet browsers - Mozilla, Opera, Google Chrome, IE 7, then take the following steps:
Open your personal trading account page.
Log in.
Create an order for a transaction or a request
Create a new Tab (usually it is the Ctrl+T combination of keys)
Open and check your Inbox folder. You should find there an email from NWF Broker. The letter should contain a confirmation URL. Click on it. Your Trader’s Office page will be opened, and, as you are already logged in, the confirmation will be accepted and your request will be received.
2. If you use mail programs such as Outlook, The Bat!, Lotus, etc. then take the following steps:
Check your Inbox for new messages.
There you should find a letter from NWF Broker.
The letter should contain a confirmation URL. Click on it. Your default web browser will open a page from your personal trading account.
NB! If your default web browser is different from the one in which you opened your Trader’s Office from paragraph 1, then the Confirmation code is missing error will appear again.
If you continue to recieve the Confirmation code is missing error, then:
1. Copy the link which came by post.
2. Login into your personal trading account.
3. Insert the link into the address line of the browser on the open page of your account, and press Enter.

The New Order button in the MetaTrader 4 trade terminal is not active
Please, make sure you have logged in using traders password, not investor’s one.

A “Trading is forbidden” message has appeared in the MetaTrader 4 terminal
This means that you are trying to trade during non-working hours (from Friday to Sunday).

The client terminal doesn’t start in the OS Windows Vista platform. What do I do?
Check that DEP (Data Execution Prevention) is only turned on for the main programs and Windows services:
1. Right click on the Computer icon on your Desktop and choose the Option command in the pop-up menu.
2. Choose Additional system parameters.
3. Go to the field Additional and click on the Parameters button in the Quick Actions section.
4. Go to the Prevention of discharged data. Choose the first option Turn DEP on only for major programs and Windows services and click on OK.
5. Press OK in the option window and close it.
6. Restart the computer.
7. Start the MetaTrader4 client terminal.